Implementation and Effects of Flexible Support Services on Student Achievements in Statistics

Flexible support services address heterogenous student needs and aim to enhance learning and study success. The Bachelor's Programme in Psychology at Bielefeld University established a stagewise, diverse system of support services, including an extensive flexible online learning environment related to the statistics course. Using a longitudinal survey of three student cohorts, we investigated the extent to which the increased flexibility of the environment changed the frequency of service use and if, by controlling mathematical competence and mathematical self-concept at study entry, an increase in academic succuess can be declared.